All Systems Operational

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Status Page for Punchh US West Region

Uptime over the past 90 days. View historical uptime.
Web Components Operational
90 days ago
100.0 % uptime
Today
Punchh API ? Operational
90 days ago
100.0 % uptime
Today
Authentication API ? Operational
90 days ago
100.0 % uptime
Today
Management Dashboard ? Operational
90 days ago
100.0 % uptime
Today
POS API ? Operational
90 days ago
100.0 % uptime
Today
Webhook API ? Operational
90 days ago
100.0 % uptime
Today
POS DataSink API ? Operational
90 days ago
100.0 % uptime
Today
Punchh POS Control Center ? Operational
90 days ago
100.0 % uptime
Today
Background Processes Operational
90 days ago
100.0 % uptime
Today
Campaigns ? Operational
90 days ago
100.0 % uptime
Today
Data Exports ? Operational
90 days ago
100.0 % uptime
Today
Event Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Segments ? Operational
90 days ago
100.0 % uptime
Today
Internal Data Sync ? Operational
90 days ago
100.0 % uptime
Today
Data Pipelines ? Operational
90 days ago
100.0 % uptime
Today
Partners Operational
90 days ago
100.0 % uptime
Today
AWS ? Operational
90 days ago
100.0 % uptime
Today
Cloudflare ? Operational
90 days ago
100.0 % uptime
Today
Databricks ? Operational
90 days ago
100.0 % uptime
Today
Cloudinary ? Operational
90 days ago
100.0 % uptime
Today
Tableau ? Operational
90 days ago
100.0 % uptime
Today
Sendgrid ? Operational
90 days ago
100.0 % uptime
Today
Mandrill ? Operational
90 days ago
100.0 % uptime
Today
Twilio ? Operational
90 days ago
100.0 % uptime
Today
Confluent Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Infrastructure Maintenance - Downtime Expected Jul 7, 2025 23:00 - Jul 8, 2025 02:00 PDT

We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

• Inability to access the platform.
• Disruption in service functionalities.
• Potential delays in data processing and reporting.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Posted on Jun 25, 2025 - 00:48 PDT
Jul 4, 2025

No incidents reported today.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Punchh Platform Scheduled Release - No Downtime
Completed - The scheduled maintenance has been completed.
Jul 2, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 00:00 PDT
Scheduled - We are excited to announce a scheduled new release for our platform. This release is part of our commitment to continually enhance our services, introduce new features and capabilities, and ensure our customers have the best experience possible. For detailed information on the newly released features and capabilities, please refer to the https://support.punchh.com/s/article/Punchh-Platform-Release-Notes---1-July-2025-Deployment

Scheduled Release Details:

Date: 2nd July
Time: 00:00 PDT
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Jun 27, 16:28 PDT
Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
Known Issue: Bug Impacting Limited Export Functionality
Resolved - Status: Resolved (Pending Hot-fix Deployment)

Impact: Minor – Limited Functionality – Bug Identified on Specific Export Features

Details:
We've identified a bug impacting a subset of export features, specifically:

- Fraud Export
- Coupon Code Export
- Guest Journey Export

These specific export functions may fail under certain conditions. The root cause has been identified, and a hot-fix is prepared.
The fix will be deployed during our next scheduled release window on Monday, June 23rd. All other system functionality remains fully operational.

Thank you for your continued patience and understanding. No further action is required at this time. We will update this notice once the deployment is complete.
Jun 20, 09:11 PDT
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