Partial System Outage

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Status Page for Punchh US West Region

Uptime over the past 90 days. View historical uptime.
Web Components Operational
90 days ago
100.0 % uptime
Today
Punchh API Operational
90 days ago
100.0 % uptime
Today
Authentication API Operational
90 days ago
100.0 % uptime
Today
Management Dashboard Operational
90 days ago
100.0 % uptime
Today
POS API Operational
90 days ago
100.0 % uptime
Today
Webhook API Operational
90 days ago
100.0 % uptime
Today
POS DataSink API Operational
90 days ago
100.0 % uptime
Today
Punchh POS Control Center Operational
90 days ago
100.0 % uptime
Today
Background Processes Operational
90 days ago
100.0 % uptime
Today
Campaigns Operational
90 days ago
100.0 % uptime
Today
Data Exports Operational
90 days ago
100.0 % uptime
Today
Event Webhooks Operational
90 days ago
100.0 % uptime
Today
Segments Operational
90 days ago
100.0 % uptime
Today
Internal Data Sync Operational
90 days ago
100.0 % uptime
Today
Data Pipelines Operational
90 days ago
100.0 % uptime
Today
Partners Major Outage
90 days ago
99.51 % uptime
Today
AWS Operational
90 days ago
100.0 % uptime
Today
Cloudflare Major Outage
90 days ago
95.64 % uptime
Today
Databricks Operational
90 days ago
100.0 % uptime
Today
Cloudinary Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
Sendgrid Operational
90 days ago
100.0 % uptime
Today
Mandrill Operational
90 days ago
100.0 % uptime
Today
Twilio Operational
90 days ago
100.0 % uptime
Today
Confluent Cloud Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 8, 2025

No incidents reported today.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Punchh Platform Outage
Resolved - Our internal verification is complete, and we can confirm that there was no impact to our services following the Cloudflare outage.

All systems continue to operate normally.

Thank you for your patience and understanding.
Dec 5, 02:25 PST
Update - All services are currently up and running.
We are performing internal checks to validate system stability and assess any potential impact from the earlier Cloudflare outage.

We will provide a final confirmation once our internal verification is complete.

Thank you for your patience.
Dec 5, 01:52 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 01:32 PST
Identified - Cloudflare has notified us that the recent outage has been resolved on their end.

Our team is currently performing internal checks to verify service stability and assess any residual impact on our systems.

We will share a final update once our validation is complete.

Thank you for your patience.
Dec 5, 01:30 PST
Update - We are continuing to investigate this issue.
Dec 5, 01:22 PST
Update - We are currently experiencing service disruptions due to an ongoing Cloudflare outage, which is affecting network routing and connectivity across multiple regions.

Our team is actively monitoring the situation, and we are in communication with Cloudflare to track their progress on a fix. As this is an upstream issue, recovery will depend on Cloudflare’s resolution timeline.

We will provide further updates as soon as Cloudflare publishes additional information or once we observe service stabilization.

Thank you for your patience and understanding.
Dec 5, 01:20 PST
Investigating - We regret to inform you that our platform is currently experiencing an outage. Our technical teams are actively working to resolve the issue as quickly as possible.
Customer Impact:
• Inability to access the platform
• Disruption in service functionalities
• Potential delays in data processing and reporting

We understand the inconvenience this causes and appreciate your patience as we work to restore full service. We will provide regular updates on our progress.

Thank you for your understanding and continued support.
Dec 5, 01:17 PST
Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025
Infrastructure Maintenance - Downtime Expected
Completed - The scheduled maintenance has been completed.
Dec 1, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 23:00 PST
Scheduled - We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

• Inability to access the platform.
• Disruption in service functionalities.
• Potential delays in data processing and reporting.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Nov 21, 04:42 PST
Nov 30, 2025
Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025
Reward Archives Data Mismatch
Resolved - This incident has been resolved.
Nov 24, 06:51 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 05:57 PST
Update - We are continuing to investigate this issue.
Nov 24, 04:19 PST
Investigating - We are currently looking into an issue where some users may notice discrepancies in reporting along with the campaigns. This affects a limited number of campaigns across a few customers. All other services are working normally, and our teams are actively working to restore the functionality.
There can be discrepancies in reporting along with the campaigns for a few customers.
Nov 24, 04:12 PST
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