All Systems Operational

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Status Page for Punchh US West Region

Uptime over the past 90 days. View historical uptime.
Web Components Operational
90 days ago
100.0 % uptime
Today
Punchh API Operational
90 days ago
100.0 % uptime
Today
Authentication API Operational
90 days ago
100.0 % uptime
Today
Management Dashboard Operational
90 days ago
100.0 % uptime
Today
POS API Operational
90 days ago
100.0 % uptime
Today
Webhook API Operational
90 days ago
100.0 % uptime
Today
POS DataSink API Operational
90 days ago
100.0 % uptime
Today
Punchh POS Control Center Operational
90 days ago
100.0 % uptime
Today
Background Processes Operational
90 days ago
99.99 % uptime
Today
Campaigns Operational
90 days ago
99.99 % uptime
Today
Data Exports Operational
90 days ago
100.0 % uptime
Today
Event Webhooks Operational
90 days ago
100.0 % uptime
Today
Segments Operational
90 days ago
99.99 % uptime
Today
Internal Data Sync Operational
90 days ago
99.99 % uptime
Today
Data Pipelines Operational
90 days ago
100.0 % uptime
Today
Partners Operational
90 days ago
100.0 % uptime
Today
AWS Operational
90 days ago
100.0 % uptime
Today
Cloudflare Operational
Databricks Operational
90 days ago
100.0 % uptime
Today
Cloudinary Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
Sendgrid Operational
90 days ago
100.0 % uptime
Today
Mandrill Operational
90 days ago
100.0 % uptime
Today
Twilio Operational
90 days ago
100.0 % uptime
Today
Confluent Cloud Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 11, 2026

No incidents reported today.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026
Punchh Platform Scheduled Minor Release - No Downtime
Completed - The scheduled maintenance has been completed.
May 6, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 00:00 PDT
Scheduled - We're rolling out a release to improve your experience by addressing ongoing issues and fixing bugs affecting some customers. This release is a part of our ongoing commitment to providing you with the best possible service. For detailed information on the release, please refer to the https://support.punchh.com/s/article/Punchh-Platform-Release-Notes-5-May-2026-Deployment

Scheduled Release Details:

Date: 6th May
Time: 00:00 PDT
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
May 1, 11:19 PDT
May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026
[Cancelled] Infrastructure Maintenance - No Downtime Expected
Completed - We would like to inform you that the previously scheduled maintenance window has been cancelled due to unavoidable circumstances.
At this time, all systems remain fully operational, and no impact to services is expected.

We will communicate a revised maintenance schedule once it is finalised.

We appreciate your understanding and continued support. If you have any questions or concerns, please feel free to reach out to our technical support team.
May 3, 21:26 PDT
Scheduled - We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

There will be minimal to no impact on our services.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
May 1, 01:22 PDT
May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026
Third-Party Notice: Cloudflare Active Incident
Resolved - Third-Party Notice: Cloudflare Incident - Resolved
The Cloudflare incident involving duplicated values in the X-Forwarded-For header has been fully resolved as of Apr 29, 09:30 UTC.

No direct impact on Punchh services was observed throughout this incident.
All systems are operating normally.
No action is required from your end.

We will continue to monitor our systems. Thank you for your patience.
Apr 29, 11:00 PDT
Investigating - We are aware of an active incident reported by Cloudflare involving duplicated values in the X-Forwarded-For header.
- No direct impact on Punchh services has been observed at this time.
- We are actively monitoring our systems.
- Cloudflare has identified the issue and a fix is in progress.
- Fix ETA: ~07:00 UTC Apr 29, 2026.
- Cloudflare status page: https://www.cloudflarestatus.com
- We will provide an update once Cloudflare confirms resolution.
Apr 28, 14:55 PDT
Apr 28, 2026
Infrastructure Maintenance - Downtime Expected
Completed - The scheduled maintenance has been completed.
Apr 28, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 23:30 PDT
Scheduled - We are writing to inform you about scheduled maintenance as part of our ongoing efforts to upgrade platform versions and enhance the security and reliability of our services. During this maintenance window, our platform will undergo essential upgrades, including security patches, performance improvements, and new features designed for better management of cloud infrastructure and system scalability.

Customer Impact:

• Inability to access the platform.
• Disruption in service functionalities.
• Potential delays in data processing and reporting.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Apr 24, 02:08 PDT
Apr 27, 2026
Punchh Platform Campaign Processing Delays
Postmortem - Read details
Apr 27, 12:38 PDT
Resolved - This incident has been resolved.

Summary:
Between 17:20 UTC and 18:30 UTC on April 27, 2026, Punchh platform experienced campaign processing delays due to a compute outage at one of our third party infrastructure providers (Databricks). The outage affected multiple regions globally.

Impact:
- Mass gifting campaigns experienced failures or delays during the outage window
- Data exports were delayed or failed
- Reporting dashboards were temporarily unavailable
- All guest-facing features remained fully operational throughout

Resolution:
The infrastructure provider restored service at 18:30 UTC. All impacted campaigns have been identified and will be retriggered. Platform is now fully operational.

We sincerely apologize for any inconvenience this may have caused. We are reviewing this incident to prevent similar disruptions in the future.
Apr 27, 12:30 PDT
Update - Update: Third Party Vendor Issue Identified — Monitoring

We have identified that the campaign processing delays were caused by a compute outage at one of our third party infrastructure providers. The vendor has confirmed service was restored as of 18:30 UTC on April 27, 2026.
Customer Impact:

Mass gifting campaigns experienced failures or delays during 17:20 — 18:30 UTC
Data exports and dashboards were also affected during this period
All other platform features remained fully operational throughout

Current Status:

Vendor has restored service and is actively monitoring for full stabilization
Our team is verifying that all affected campaigns and services have recovered
No action required from customers at this time

We will provide a further update once we have fully confirmed recovery on our end. We apologize for any inconvenience caused.
Apr 27, 11:55 PDT
Investigating - We are currently experiencing delays in processing campaigns. Our team is actively working to resolve the issue as quickly as possible.
Customer Impact:
• Campaigns may take longer than usual to be sent out.
• You might experience delays in receiving real-time data and updates.
• The Punchh Dashboard will show that your campaign is scheduled instead of processing or processed after than the scheduled start time
• If you're still seeing this behavior 2 hours after the scheduled start time, please submit a support case

We apologize for any inconvenience this may cause and appreciate your patience. Updates will be provided as more information becomes available. Thank you for your understanding.
Apr 27, 11:41 PDT
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