All Systems Operational

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Status Page for Punchh US West Region

Uptime over the past 90 days. View historical uptime.
Web Components Operational
90 days ago
100.0 % uptime
Today
Punchh API Operational
90 days ago
100.0 % uptime
Today
Authentication API Operational
90 days ago
100.0 % uptime
Today
Management Dashboard Operational
90 days ago
100.0 % uptime
Today
POS API Operational
90 days ago
100.0 % uptime
Today
Webhook API Operational
90 days ago
100.0 % uptime
Today
POS DataSink API Operational
90 days ago
100.0 % uptime
Today
Punchh POS Control Center Operational
90 days ago
100.0 % uptime
Today
Background Processes Operational
90 days ago
100.0 % uptime
Today
Campaigns Operational
90 days ago
100.0 % uptime
Today
Data Exports Operational
90 days ago
100.0 % uptime
Today
Event Webhooks Operational
90 days ago
100.0 % uptime
Today
Segments Operational
90 days ago
100.0 % uptime
Today
Internal Data Sync Operational
90 days ago
100.0 % uptime
Today
Data Pipelines Operational
90 days ago
100.0 % uptime
Today
Partners Operational
90 days ago
100.0 % uptime
Today
AWS Operational
90 days ago
100.0 % uptime
Today
Cloudflare Operational
Databricks Operational
90 days ago
100.0 % uptime
Today
Cloudinary Operational
90 days ago
100.0 % uptime
Today
Tableau Operational
90 days ago
100.0 % uptime
Today
Sendgrid Operational
90 days ago
100.0 % uptime
Today
Mandrill Operational
90 days ago
100.0 % uptime
Today
Twilio Operational
90 days ago
100.0 % uptime
Today
Confluent Cloud Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 23, 2026

No incidents reported today.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026
Maintenance Window – Tableau Server
Completed - The scheduled maintenance has been completed.
Jan 16, 23:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 21:30 PST
Scheduled - We are performing emergency maintenance on the Tableau Server to apply a critical security patch. During this maintenance window, users may experience intermittent downtime, including temporary issues with report generation . Our team will actively monitor the platform throughout the maintenance and work to complete the activity as quickly as possible. Further updates will be shared if required.

Customer Impact:

During the maintenance window, you may experience the following: •All reports will be temporarily unavailable on the Dashboard. •This is due to backend system upgrades and the application of critical security enhancements •All other functionalities of the platform will remain fully operational during the maintenance

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Jan 16, 08:57 PST
Jan 15, 2026
Punchh Platform Partial Outage - High Error Rates in APIs
Resolved - Earlier today, some customers may have experienced timeouts or failed API requests impacting POS integrations with Punchh. This issue affected loyalty-related actions initiated from the POS.

The issue has now been fully resolved, and all Punchh POS APIs are operating normally. Loyalty functionality at the POS should be working as expected.
Possible Failed API requests across Punchh API’s including
• Guest lookups
• Check-ins
• Reward redemptions
• Guest creation from POS
Jan 15, 01:26 PST
Punchh Platform Scheduled Release - No Downtime
Completed - The scheduled maintenance has been completed.
Jan 15, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 00:00 PST
Scheduled - We are excited to announce a scheduled new release for our platform. This release is part of our commitment to continually enhance our services, introduce new features and capabilities, and ensure our customers have the best experience possible. For detailed information on the newly released features and capabilities, please refer to the https://support.punchh.com/s/article/Punchh-Platform-Release-Notes-14-January-2026-Deployment

Scheduled Release Details:

Date: 15th January
Time: 00:00 PST
Expected Duration: 1 hour.
Customer Impact:

Rest assured, our platform will remain fully operational, and you should not experience any interruptions in services.

If you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Jan 12, 10:08 PST
Jan 14, 2026

No incidents reported.

Jan 13, 2026
Infrastructure Maintenance: Tableau (BI system) Upgrade & Security Enhancements
Completed - The scheduled maintenance has been completed.
Jan 13, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 23:00 PST
Scheduled - We are performing a scheduled upgrade and implementing security improvements on our Tableau (BI system). This activity is part of our ongoing commitment to enhance the reliability, performance, and security of our systems.

Customer Impact:

During the maintenance window, you may experience the following: •All reports will be temporarily unavailable on the Dashboard. •This is due to backend system upgrades and the application of critical security enhancements •All other functionalities of the platform will remain fully operational during the maintenance.

We appreciate your cooperation and understanding as we continue to enhance our services. If you have any questions or concerns, please do not hesitate to reach out to our technical support team.
Jan 9, 07:37 PST
Jan 12, 2026
Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

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