All Systems Operational

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Status Page for Punchh US West Region

Uptime over the past 90 days. View historical uptime.
API (example) Operational
90 days ago
100.0 % uptime
Today
Management Portal (example) Operational
90 days ago
100.0 % uptime
Today
Web-Components Operational
90 days ago
99.99 % uptime
Today
Punchh-API ? Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
99.99 % uptime
Today
Superadmin Operational
90 days ago
100.0 % uptime
Today
Auth API Operational
90 days ago
100.0 % uptime
Today
Mobile Login Operational
90 days ago
100.0 % uptime
Today
Background Workers Operational
90 days ago
100.0 % uptime
Today
Default Workers Operational
90 days ago
100.0 % uptime
Today
Export Worker Operational
90 days ago
100.0 % uptime
Today
Campaign Workers Operational
90 days ago
100.0 % uptime
Today
Infrastructure Components Operational
90 days ago
100.0 % uptime
Today
RDS Operational
90 days ago
100.0 % uptime
Today
Elastic Kubernetes Service Operational
90 days ago
100.0 % uptime
Today
Elasticache Operational
90 days ago
100.0 % uptime
Today
ElasticSearch Service Operational
90 days ago
100.0 % uptime
Today
Managed Kafka Service Operational
90 days ago
100.0 % uptime
Today
DocumentDB Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 29, 2024

No incidents reported today.

Jun 28, 2024
Receipt Tagging Delay
Resolved - This incident has been resolved.
Jun 28, 06:22 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 28, 06:13 PDT
Identified - The issue has been identified and a fix is being implemented.
Jun 28, 06:12 PDT
Investigating - We are experiencing a delay in Receipt Tagging.
We are working on a fix and will provide updates regularly.
Jun 28, 05:36 PDT
Jun 27, 2024
Data Pipeline Interrupted | MS2
Resolved - This incident has been resolved.
Jun 27, 06:25 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 27, 06:24 PDT
Identified - The issue has been identified and a fix is being implemented.
Jun 27, 06:18 PDT
Update - We are continuing to investigate this issue.
Jun 27, 05:13 PDT
Investigating - We are experiencing delayed data synchronization to our Data Lake. As a result, campaign segmentation and campaign sending will be delayed, and other Punchh services that rely on the data lake will show increased data lag.
We are working on a fix and will provide updates regularly.
Jun 27, 04:17 PDT
Planned Database Maintenance - Downtime Expected
Completed - The scheduled maintenance has been completed.
Jun 27, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 23:30 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 4, 18:58 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 4, 06:24 PDT
Scheduled - We are writing to inform you about a scheduled maintenance aimed at upscaling our infrastructure as part of our ongoing efforts to enhance the performance and reliability of our services. During this maintenance window, we will be making significant upgrades to our backend infrastructure.

Maintenance Details:
Date: June 26, 2024
Time: 23:30 PDT
Duration: 3 hours

Impact on Services:
To implement these upgrades, we will need to perform system reboots. Consequently, our services will be unavailable for the duration of the maintenance window. We understand that this may cause some inconvenience and appreciate your patience and understanding as we work to improve our services.

If you have any questions or concerns regarding this maintenance, please do not hesitate to reach out to our technical support team.
Thank you for your cooperation and continued support.
Jun 4, 06:18 PDT
Jun 26, 2024
Punchh Platform Scheduled Release - No Downtime
Completed - The scheduled maintenance has been completed.
Jun 26, 00:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 23:30 PDT
Update - Correction::

We are pleased to inform you that we have scheduled a new release for our platform. This update is part of our commitment to continually enhance our services and ensure you have the best experience possible.

Scheduled Release Details:

Date: 25th June
Time: 23:30 PDT
Expected Duration: 1 hour
Please note that no downtime is expected during this release. Our platform will remain fully operational, and you should not experience any interruptions in service.

This update will include several performance improvements and new features that we are excited to bring to your attention. Detailed release notes will be available in https://support.punchh.com/s/article/Punchh-Platform-Release-Notes-25-June-2024-Deployment.

Should you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Jun 25, 01:13 PDT
Scheduled - We are pleased to inform you that we have scheduled a new release for our platform. This update is part of our commitment to continually enhance our services and ensure you have the best experience possible.

Scheduled Release Details:

Date: 25th June 23:30Hrs PDT
Time: 25th June 00:30Hrs PDT
Expected Duration: 1 Hour
Please note that no downtime is expected during this release. Our platform will remain fully operational, and you should not experience any interruptions in service.

This update will include several performance improvements and new features that we are excited to bring to your attention. Detailed release notes will be available in https://support.punchh.com/s/article/Punchh-Platform-Release-Notes-25-June-2024-Deployment.

Should you have any questions or require further assistance, please do not hesitate to contact our support team.

Thank you for your continued trust in our services.
Jun 25, 01:06 PDT
Jun 25, 2024
Jun 24, 2024
Background Workers Processing Delays
Resolved - We experienced slow processing on our background works. It started to happen around 4:00 AM PDT 24th of June.

We discovered the issue, and assigned more resources to the system which cleared up our piled up jobs on the queues by 16:45 PDT
Jun 24, 16:45 PDT
Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024

No incidents reported.

Jun 19, 2024
Reporting serever maintenance
Completed - The scheduled maintenance has been completed.
Jun 19, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 00:00 PDT
Scheduled - We would like to inform you of an upcoming scheduled maintenance for our reporting server, during which all reports and dashboards will be temporarily unavailable. This maintenance is essential to ensure continued performance and reliability of our services. We apologize for any inconvenience this may cause and appreciate your understanding and patience. If you have any questions or need further assistance, please contact our support team
Jun 17, 04:01 PDT
Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

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